FAQ
We have compiled a list of the most frequently asked questions.
Do you keep the stock of the products you sell?
All our products that is not clearly marked Sold Out will be in stock ready to ship.
I See the knife I am looking for is out of stock. Will you be receiving stock again?
We regularly re stock knives that was sold out. Some products take longer to re stock than others depending on availability from manufacturers. Add your email address to the email when available tab on the advert of the knife you are intersted in and we will notify you as soon as it is back in stock.
Can I collect my website order?
We unfortunately do not offer collections.
Which shipping options do you offer?
We offer door delivery by Courier or Pudo collection point deliveries for customers who do not have a physical address during business hours where someone can sign for the parcel. Pudo locations can be found here - When choosing Pudo as the shipping option please use address found on this link of the locker you would like the order sent to https://www.pudo.co.za/where-to-find-us.php
Do you ship Postnet to Postnet or to a Postnet branch?
We no longer make use of Postnet to Postnet. Should you want your parcel delivered to a Postnet branch via door delivery courier we can only do so if your parcel is addressed to a Suite number or Box number at Postnet. We can no longer just send it to a Postnet branch without this info.
What is your delivery fee?
Orders below R1000.00 delivery will be R100.00. Orders above R1000.00 qualifies for free delivery
How long after I place my order will it be dispatched? How long does orders take to reach me after it was dispatched?
We send out parcels within 2 Business days after order was placed. From the day you receive a waybill number orders can take 2-5 Business days for delivery. ( Some areas only receive courier parcels once a week, for these areas parcels can take 3-8 Business days for delivery ) Once the order was dispatched you will receive tracking info via email.
Do you sell fakes/clones?
We will never deal in counterfeit goods. We only sell the real thing. We make sure all our goods come direct from the relevant manufacturers or from approved distributors.
Do you do valuations on knives?
We unfortunately do not do any valuations on knives